Return & Refund Policy

Cartlystores is an online marketplace platform — we are NOT the seller of any product listed on our platform. Each product is sold directly by the individual Vendor (store) who listed it. Therefore, return and refund requests are handled directly between the Buyer and the Vendor.

IMPORTANT: Cartlystores is not responsible for processing, approving, or funding any return or refund. Our role is limited to providing the platform through which Vendors sell their products.

Each Vendor on the platform is independently responsible for:

• Setting their own return and exchange policy for their store

• Communicating their return policy clearly in their store listing

• Processing return requests from Buyers within a reasonable timeframe

• Issuing refunds or exchanges at their sole discretion

Cartlystores strongly encourages Vendors to offer fair and transparent return policies. However, Cartlystores cannot enforce or guarantee any specific return outcome.

If you received a damaged, incorrect, or unsatisfactory product:

• Step 1: Contact the Vendor directly through the store's contact information on the platform

• Step 2: Provide your order details, photos of the product, and reason for return

• Step 3: Agree on a return method and refund/exchange arrangement with the Vendor

• Step 4: If the Vendor is unresponsive, contact us at support@cartlystores.com and we will attempt to mediate

For Vendor subscription fees paid to Cartlystores:

• Subscription fees are non-refundable once a billing cycle has commenced

• If a Vendor cancels before the next billing cycle, they retain access until the end of the paid period

• Refunds for subscription fees may be considered on a case-by-case basis for verified technical failures on our part

The platform currently operates on a Cash on Delivery (COD) basis. In COD transactions:

• Payment is made directly to the Vendor's delivery agent upon receipt

• The Buyer should inspect the product before paying

• Once payment is made to the delivery agent, any refund dispute is between the Buyer and Vendor

Certain items may not be eligible for return depending on the Vendor's policy, including:

• Customized or personalized products

• Hygiene or personal care items once opened

• Products damaged due to Buyer misuse

Buyers should review the specific Vendor's return terms before completing a purchase.

Cartlystores may, at its sole discretion, attempt to mediate unresolved disputes between Buyers and Vendors. However, Cartlystores is under no obligation to intervene and makes no guarantee of resolution outcomes. Cartlystores reserves the right to remove Vendors who repeatedly fail to resolve legitimate Buyer complaints.

CARTLYSTORES SHALL NOT BE LIABLE FOR ANY REFUND, RETURN, OR COMPENSATION OWED BY A VENDOR TO A BUYER. Cartlystores's maximum liability related to any return dispute is strictly limited to the removal of the non-compliant Vendor from the platform.

For return-related assistance: support@cartlystores.com

For legal inquiries: info@cartlystores.com